Small
Multicast
Protocol Fanout
Cloud-to-Ground
Mesh
Stream Redundancy ST 2022-7
Medium
Multicast
Protocol Fanout
Cloud-to-Ground
Mesh
Stream Redundancy ST 2022-7
Large
Multicast
Protocol Fanout
Cloud-to-Ground
Mesh
Stream Redundancy ST 2022-7
Enterprise
Multicast
Protocol Fanout
Cloud-to-Ground
Mesh
Stream Redundancy ST 2022-7
Support Tiers
(Not available for hourly offerings)
Standard support - $0
Online ticket submission
8-hour response time (during business hours)
6am-6pm ET weekdays, excluding holidays
Self-service documentation
Silver support - 15% of monthly usage
(Not available for hourly offerings)
Online ticket submission
4-hour response time (during business hours)
6am-6pm ET weekdays, excluding holidays
Assigned support engineer
Self-service documentation
Premium support - Additional support levels available upon request
Negotiable - contact us to discuss terms
Small
Multicast
Protocol Fanout
Ground-to-Ground (coming soon)
Mesh
Stream Redundancy ST 2022-7
Medium
Multicast
Protocol Fanout
Ground-to-Ground (coming soon)
Mesh
Stream Redundancy ST 2022-7
Large
Multicast
Protocol Fanout
Ground-to-Ground (coming soon)
Mesh
Stream Redundancy ST 2022-7
Enterprise
Multicast
Protocol Fanout
Ground-to-Ground (coming soon)
Mesh
Stream Redundancy ST 2022-7
Support tiers are subject to the swXtch.io Service Level Agreement, which can be found here.